Frequently Asked Questions
Everything you need to know about your Simplicity Laser experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your laser devices safe for home use?
Yes, all our products are FDA-cleared and designed with built-in safety sensors to ensure a professional-grade treatment experience in the comfort of your home.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
How do I track my order?
Once your order is shipped, you will receive an email with a link to your tracking information. You can also log into your account on our website to view your order status.